Staying safe on TreatHour

How TreatHour protects you

• Businesses are checked by our team before their profile goes live.
• Payments go through Paystack. We never see or store your card number.
• Your booking link is private. Booking pages show only the end of your number ("ending 4567") and a hidden email, because links get forwarded.
• Changing where updates go needs proof: a code texted to a new number, or a link sent to a new email, and your previous contact is told.
• Reviews come from completed bookings only, and our team removes reviews that break the rules.

Simple habits

• Never share your card PIN, OTP or password with anyone, including someone who says they're from TreatHour or a business. We will never ask for them.
• Book and pay through TreatHour. Be careful if someone asks you to send money to a personal account to "hold" a slot outside TreatHour: we can't protect payments we don't see.
• If you pay a balance or a walk-in price at the shop (cash, transfer or POS), check that the business records it, so your booking shows it as paid.
• Shared your booking link by mistake? Use Send me a new link on the booking page.
• Got a message about a payout or bank change you didn't make? Contact us straight away.

Something doesn't feel right?

Tell us. Contact us with the booking reference if you have one. If you're in danger, call the emergency services first (112).

How we look after your details: our Privacy Policy.